Right of withdrawal

This is a translation for convenience. In case of doubt, the German version at /de/widerruf governs.

There is none here — and there is a reason

The statutory right of withdrawal for distance contracts (§§ 312g, 355 German Civil Code) applies towards consumers (§ 13 BGB). Rebounz is directed exclusively at entrepreneurs (§ 14 BGB): businesses that want to run a loyalty programme for their shop. Anyone booking it for their business acts in the course of their trade or self-employed activity — and the right of withdrawal does not apply to them.

This page exists nonetheless, because the question is a fair one and a missing page would look like an omission.

What applies instead

No withdrawal is needed, because there is no commitment:

• During the pilot phase, use is free of charge.
• During the pilot phase the Customer may terminate at any time, without notice.
• After that, 30 days' notice to the end of a month applies.
• Data can be exported and taken along at any time.

The details are in the terms and conditions, § 3 and § 8.

For guests

Anyone starting a loyalty card with a business enters into no contract with me. The relationship is with that business; how it shapes its rewards is its decision. A card can be given up at any time — and every guest may ask the business to erase their data.